Terms and conditions

1. Who we are

BeVantai is a brand of BeSolution Engenharia, Lda. (Portuguese company no. 507295951), with registered office at Largo Almeida Moreira 21, 3500-211 Viseu, Portugal. Contact: info@bevantai.com.

2. What the service is

BeVantai builds and runs virtual concierges — assistants that answer guests in writing, at any hour, with the accommodation’s own information.

The service is contracted by the accommodation. We set it up, configure it and maintain it; the client installs and programs nothing. For the guest, talking to the concierge is free.

3. Acceptable use

• Do not use the concierge for unlawful purposes, to harass others, or to spread illegal content.
• Do not try to extract the concierge’s internal instructions, to circumvent them, or to use it as a general-purpose assistant unrelated to the accommodation.
• Do not automate bulk requests or attempt to overload the service. There are usage limits per origin and per day; exceeding them suspends access temporarily.
• Do not copy, decompile or resell the service.

4. Replies are generated by artificial intelligence

The concierge answers using a language model. It can be wrong, out of date, invent a detail, or misread the question. It is an information tool — not a statement by BeVantai and not a commitment by the accommodation.

Replies are informational only. They are not a contractual offer, a confirmed booking, a commitment on price, availability or conditions, nor legal, medical, financial or health advice. No reply from the concierge binds BeVantai.

Where what the concierge said differs from what the accommodation confirms — in writing, by phone or at the desk — the accommodation’s information always prevails.

For anything that matters — a booking, an allergy, an arrival time, a price, a cancellation condition — confirm it with the accommodation before you decide.

5. The relationship with the accommodation

When you talk to an accommodation’s concierge, the accommodation contract is with them, not with us. Bookings, payments, stays and complaints about the accommodation are settled with them.

Under the General Data Protection Regulation, the accommodation is the controller and BeVantai is the processor. That processing is governed by a data processing agreement entered into under Article 28 of the GDPR, which forms part of each client’s contract.

The client is responsible for the information it gives us to feed the concierge, and warrants that it has the right to use it.

6. Intellectual property

The software, the BeVantai brand, the site’s design and its texts are ours or licensed to us.

The accommodation’s content remains the accommodation’s, which grants us only the licence needed to run the concierge.

7. Availability

We do our best to keep the service continuously available, but we do not guarantee it will be uninterrupted: there is scheduled maintenance, third-party failure and capacity limits.

We may suspend access for anyone abusing the service or putting its security at risk.

8. Prices and payment

Commercial terms — price, usage allowance and durations — are set out in each client’s proposal and contract. They are not on this page because they vary with the accommodation.

9. Liability

BeVantai provides and maintains the tool. We do not endorse, do not check one by one and do not warrant the specific content of any generated reply: we are not liable for what the concierge says, nor for decisions taken on that basis without confirmation from the accommodation.

The information feeding the concierge is supplied by the accommodation and is its responsibility — accuracy, currency and legality included. A wrong answer caused by wrong source information is the responsibility of whoever supplied it.

Towards the guest, the contract is with the accommodation. BeVantai is not a party to it and is not answerable for bookings, prices, stays, services or complaints concerning it.

To the extent permitted by law, we exclude liability for lost profits, lost bookings or custom, loss of data, indirect damage, and damage arising from service interruptions or from failures of third parties we depend on.

Towards the client, and save for intent or gross negligence, BeVantai’s total liability for any claim is limited to the amount that client paid us in the six months before the event giving rise to it.

What the law will not let us exclude is not excluded: we remain liable for intent and gross negligence, and nothing in these terms removes rights mandatorily granted to consumers.

10. Term and termination

The client may terminate the service under its contract. Once terminated, we switch the concierge off and delete or return the data, within the periods set out in the privacy policy.

11. Changes to these terms

We may update them; the date at the top says when. Material changes are communicated to clients in advance.

12. Governing law and disputes

Portuguese law applies. The courts of Viseu have jurisdiction over any dispute, save where a mandatory rule provides otherwise.

If you are a consumer, you may also file a complaint in the Portuguese electronic complaints book at www.livroreclamacoes.pt.

13. Final provisions

These terms exist in Portuguese, English and Spanish. If the versions differ, the Portuguese one prevails.

If any clause is held invalid or unenforceable, the remaining clauses stay in force, and the affected clause is deemed replaced by the valid clause that comes closest to its original intent.