Terms and Conditions

1. Identification

The Service is provided by BeSolution Engenharia, Lda., trading as BeVantai (“BeVantai”), a private limited company registered in Portugal under number 507295951, with its registered office at Rua Soar de Cima 21, Largo Almeida Moreira, 3500-211 Viseu, Portugal. Contact: info@bevantai.com.

2. Subject matter and definitions

The terms “Service”, “Concierge”, “Client” and “User” have the meaning given to them in the Privacy Policy.

BeVantai builds and runs virtual concierges: assistants that answer Users in writing, at any hour, with the information provided by the accommodation. The Service is contracted by the Client, who installs and programs nothing; BeVantai configures, hosts and maintains it. For the User, use of the Concierge is free of charge.

3. Acceptable use

The User undertakes to:

• Not use the Concierge for unlawful purposes, to harass others or to spread illegal content.
• Not attempt to extract the Concierge’s internal instructions, to circumvent them, or to use it as a general-purpose assistant unrelated to the accommodation.
• Not automate bulk requests or attempt to overload the Service. Usage limits apply per origin and per day; exceeding them suspends access temporarily.
• Do not use the chat microphone to record other people.
• Not copy, decompile or resell the Service.

4. Content generated by artificial intelligence

The Concierge answers using a language model. Replies may contain errors, be out of date, include inaccurate details or result from a misreading of the question. They are an information tool and not a statement by BeVantai nor a commitment by the Client.

Replies are for information only. They do not constitute a contractual offer, a confirmed booking, a commitment on price, availability or conditions, or legal, medical, financial or health advice. No reply from the Concierge binds BeVantai.

Where the information given by the Concierge differs from that confirmed by the Client, in writing, by phone or at the desk, the Client’s information prevails. For decisions that matter, such as a booking, an allergy, an arrival time, a price or a cancellation condition, the User should confirm the information with the accommodation.

5. Relationship with the Client and data protection

When the User talks to a Client’s Concierge, the accommodation contract is entered into with that Client and not with BeVantai. Bookings, payments, stays and complaints concerning the accommodation are settled directly with the Client.

For the purposes of the General Data Protection Regulation, the Client is the controller and BeVantai is the processor. That processing is governed by a data processing agreement entered into under Article 28 of the GDPR, which forms part of each Client’s contract, and by the Privacy Policy, which includes the list of the categories of sub-processors BeVantai relies on.

The Client is responsible for the information it provides to BeVantai to feed the Concierge, including its accuracy, currency and legality, and warrants that it has the right to use it.

6. Intellectual property

The software, the BeVantai brand, the design of the site and its texts are the property of BeVantai or licensed to it.

The accommodation’s content remains the property of the Client, who grants BeVantai only the licence needed to run the Concierge.

7. Availability

BeVantai uses its best efforts to keep the Service continuously available, without guaranteeing the absence of interruptions, which may result from scheduled maintenance, third-party failures or capacity limits.

BeVantai may suspend the access of anyone who uses the Service abusively or puts its security at risk.

8. Prices and payment

The commercial terms, namely the price, the usage allowance and the durations, are set out in each Client’s proposal and contract. They are not published on this page because they vary with the accommodation.

9. Liability

BeVantai provides and maintains the tool. It does not endorse, individually check or warrant the specific content of any generated reply, and is not liable for what the Concierge says nor for decisions taken on that basis without confirmation from the Client.

The information feeding the Concierge is provided by the Client and is its responsibility. An incorrect reply resulting from incorrect source information is attributable to whoever provided it.

Towards the User, the contract is entered into with the Client. BeVantai is not a party to it and is not answerable for bookings, prices, stays, services or complaints concerning it.

To the extent permitted by law, BeVantai excludes liability for lost profits, lost bookings or custom, loss of data, indirect damage and damage arising from interruptions of the Service or from failures of third parties it depends on.

Towards the Client, and save for intent or gross negligence, BeVantai’s total liability for any claim is limited to the amount paid by that Client in the six months preceding the event giving rise to it.

Nothing in these Terms excludes or limits liability that the law does not allow to be excluded or limited, in particular for intent and gross negligence, nor removes rights mandatorily granted to consumers.

10. Term and termination

The Client may terminate the Service under its contract. Once the Service ends, BeVantai switches the Concierge off and deletes or returns the data, within the periods set out in the Privacy Policy.

11. Changes to these Terms

BeVantai may update these Terms. The version in force is the one published on this page, with the date shown at the top. Material changes are communicated to Clients in advance.

12. Governing law and dispute resolution

These Terms are governed by Portuguese law. The court of the judicial district of Viseu has jurisdiction over any dispute, save where a mandatory rule provides otherwise.

A User who is a consumer may also file a complaint through the Portuguese electronic complaints book, at www.livroreclamacoes.pt.

13. Final provisions

These Terms are available in Portuguese, English and Spanish. If the versions differ, the Portuguese version prevails.

If any clause of these Terms is held invalid or unenforceable, the remaining clauses stay in force, and the affected clause is deemed replaced by a valid one that comes as close as possible to its original purpose.