The Real AI Concierge
AI concierge for holiday rentals: the reception desk your property doesn't have.
Already answering guests at Bemyguest and Celtic Lodge.
At eleven at night there is nobody on duty at the property, and that is exactly when the messages arrive: what time check-in is, where to park, what the Wi-Fi network is called. The concierge, an AI chatbot, answers for you, on your website and, if you like, on the property's WhatsApp, in the language each guest writes in and only with the information you give us.
The questions are always the same. What changes is the hour they arrive.
And the language they are written in. In a rental with no reception, the owner answers them between a clean and a check-in, over dinner or already in bed. These are the ones the concierge starts answering for you.
Before arriving
- “Can we check in after midnight?”
- “How do we get there from the airport?”
- “Where can we leave the car?”
At the property
- “What is the Wi-Fi network?”
- “Can we bring the dog?”
- “How late can we stay on the last day?”
Around
- “Where can we eat well nearby?”
- “What is worth seeing in a day?”
- “Is there a supermarket open on Sunday?”
Booking
- “Do you have anything free next weekend?”
- “Is there room for a family of five?”
- “Can I book without going through Booking.com?”
The answers are the ones you give us: your times, your rules, the places you usually recommend. When a new question comes up, we let you know and the answer becomes part of what the concierge knows.
It answers the way the owner would, with what the owner has told it.
This is AI guest messaging that does not make it up as it goes along: everything it says about the property comes from the information you gave us, and whatever is not there, it does not invent.
With the information you choose to give
Times, house rules, how to get there, where to eat, what to see: it answers with what you tell us. About your property, it never goes looking anywhere else.
At any hour, in the guest's language
At two in the morning or on a Sunday in August, in English, French or German: it answers in seconds, in whatever language the guest writes in, and nobody waits for the owner to wake up.
It never makes things up
When it does not know, it says so and gives your contact details. It does not promise what the property does not have.
It leads to booking direct
Anyone who wants to book gets the link to your website, with the dates already filled in where your booking engine allows. That booking pays no commission to any platform.
It looks things up online, if you want
With Web Search it finds what the property does not know: the weather, a concert, the pharmacy that is open. It can also stay switched off.
See Web SearchThe same concierge on your rental's WhatsApp, on the number guests already have.
Guests write to the property's WhatsApp, as always. The concierge answers there too, with the same information as on the website, and the owner stays on the WhatsApp Business app, on the same phone. When the owner writes in the conversation, the concierge goes quiet.
Good evening! We're arriving by car after midnight. Where can we park?
23:46🛎️ This bell marks messages from the concierge, which answers using artificial intelligence (AI) and can make mistakes. Messages from reception come without the bell.
Good evening! Parking on the street outside the house is free at night. If there's no space, there's a public car park 4 minutes' walk away, open 24 hours. Safe travels!
23:46Good morning! I'm Marta, your host. Did the arrival go well? If you need anything, just message me. 😊
9:10An example with Casa Aurora, BeVantai's example house: at night the concierge answers, in the morning the host writes from the app, without the bell.
- Nothing changes for the guestThe number, the name and the profile photo stay as they are. We connect it with you in fifteen minutes on the phone.
- The owner steps in whenever they likeWrite from the app, as always, and the concierge stays quiet in that conversation for 2, 4 or 6 hours, as you choose.
- Who answers, hour by hourYou can let guests choose between the concierge and a person during the day, and have the concierge answer first at night, with the "Reception" button underneath.
- Guests know who is answeringThe concierge's messages carry a bell 🛎️ and the first one says it is an AI. The owner's arrive without the bell.
The same question at two properties, and two different answers.
Both concierges were asked the same question in English, "Do you have breakfast?", and neither property serves breakfast. Even so, neither concierge stopped at "no": each answered with what its own property has to offer. These are screenshots of concierges that are live, and you can ask them the same question.
Bemyguest
Five holiday rental units, with their own website, direct booking and one concierge answering for all five.
Celtic Lodge
A guesthouse with six themed suites, a website in four languages, direct booking with its own perks and the concierge looking after whoever arrives.
Already have a website? The concierge slots in. Don't have one? We build both.
The concierge lives where your guests already are: on the website you have, on the property's WhatsApp, behind a link and a QR code inside the property. If your website brings no bookings, or does not exist yet, we build it with the concierge inside, designed for people who book direct.
From the first conversation to the first guest answered.
The technical side is down to us. On your side, all it takes is knowing your property the way you already do.
Tell us about your property
The times, the rules, how to get there and what you usually recommend, in a form of your own that you can fill in bit by bit.
We build the concierge
With your information, your property's name and colours, and the tone you use with your guests.
We test it with you
With the questions your guests ask. It only starts answering guests once it is the way you want it.
It starts answering
On your website, behind the link and the QR code in the property and, if you like, on WhatsApp. New questions that come up are added to what it already knows.